Refund policy

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must:

• Be unused and in the same condition that you received it

• Be in the original packaging

Non-returnable items include:

• Perishable goods (food, flowers, newspapers, magazines)

• Intimate or sanitary goods

• Hazardous materials

• Flammable liquids or gases

• Gift cards

• Downloadable software products

• Certain health and personal care items

A receipt or proof of purchase is required for all returns.
👉 Please do not send your purchase back to the manufacturer.

Partial Refunds (if applicable)

Partial refunds may be granted for:

• Books with obvious signs of use

• Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records

• Items not in their original condition (damaged or missing parts not due to our error)

• Items returned more than 30 days after delivery

Refunds (if applicable)

Once we receive and inspect your return, you’ll receive an email confirming approval or rejection.

• If approved, your refund will be processed and automatically applied to your original payment method within a few business days.

Late or missing refunds:

• First check your bank account again

• Then contact your credit card company (it may take time before a refund is officially posted)

• Next contact your bank (processing times can vary)

• If you still haven’t received your refund, please contact us at Hello@lazywaves.com.au

Sale Items

Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.

Exchanges

We replace items only if they are defective or damaged.

• To request an exchange, email Hello@lazywaves.com.au and send your item to:
  Lazy Waves, 14 Richardson Ave, Claremont WA 6010, Australia

Gifts

• If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the value of your return.

• If it wasn’t marked as a gift (or was shipped to the gift giver), the refund will be sent to the gift giver.

Shipping

• To return your product, mail it to:
  Lazy Waves, 14 Richardson Ave, Claremont WA 6010, Australia

• You are responsible for paying your own shipping costs.

• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted.

• Depending on your location, the time it may take for your exchanged product to reach you may vary.

• If you’re shipping an item over $75, consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee receipt of returned items.