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  • Return Policy

    Returns & Refunds

    We would like to thank you for supporting small business! We are here to help, so if you feel that your questions are not answered on this page, please email us with any questions at hello@lazywaves.com.au

    Our Refund, Return and Exchange Policy is guided by Australian Consumer Law.

     

    When can I receive a refund for my order?

    When you shop with LAZY WAVES, you have peace of mind in knowing that our products are covered by a 30-Day Money-Back Guarantee.

    This means that if you encounter any problems with your product within 30 days of receiving it, you are able to contact us and ask for a replacement.

    For all return and refund requests that were paid by either PayPal or AfterPay, we charge an additional fee according to the payment processing service that we used to process your order as described below:

    • Paypal - 2.6% of sale + $0.30 Transaction Fee
    • Afterpay - 6.8% of sale + $0.30. Transaction Fee.

    Please notice that it is the customer's responsibility to pay the shipping fee for the return and refund. We accept returns only by mail.

     

    Refunds & Exchanges For Damaged Items

    To be eligible for a refund or exchange, you must first email us at hello@lazywaves.com.au within 30 days of receiving your order which includes pictures and video evidence of the damaged items. Upon receipt, we will send out a replacement if available. If a replacement is not available, we will refund the full amount.

    To qualify for the refund/replacement, we require a video that would support the issue being reported. Once received, our defective order department will review it & we’ll process the replacement or refund.

    In the unlikely event that your item was received damaged or faulty please email us at

    hello@lazywaves.com.au with the following details:

     

    Original email/name you used when purchasing

    Proof of purchase (order number)

    Detailed description of the “fault” and “damage” of the item

    Video evidence of the fault/defect of the product

     

    Returns

    Every LAZY WAVES product (except those purchased during limited-time sales events) comes with a 30-day money-back guarantee.

    To be eligible for a return, the product(s) must be in their original packaging, along with all included accessories, in new condition, and must not be damaged in any way during the time that the item is in the customer’s possession.

    Additional non-returnable items:

    – Gift cards

    – All products purchased via limited-time sales events (birthday sale, etc.) are considered final and are not eligible for returns or exchanges.

     

    Refunds

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

     

    NEED TO RETURN A DAMAGED OR FAULTY ITEM?

    We take great pride and care in packing our products suitably, so they arrive to you looking pristine. However, sometimes we miss things or unfortunately items can be damaged during transit and delivery. We apologise if you have received an item that is incorrect or not in perfect condition.  Should this occur, your item will be replaced or refunded upon receipt of the returned damaged goods.

    Prior to returning any damaged or faulty items, please email hello@lazywaves.com.au, with:

    • your full name
    • details of the fault accompanied by an image of the damage or fault 
    • your order number

    We will reply to your email as soon as possible with instructions (including return address) on how to proceed. 

    All Exchanges/Refunds will be processed within 1-2 working days of receiving your returned item. For refunds - they will be made via the original purchase method once the item is received, inspected & approved.

     

    OTHER RETURN/EXCHANGE REQUESTS

    If you have another reason for returning your item, please email hello@lazywaves.com.au and have the item sent within thirty (30) days of receiving your delivery with:

    • your full name 
    • your order number
    • the reason for the return/exchange*

    Please note:

    • We do not offer returns or exchanges on SALE items. All sales are final.
    • Replacement is at the discretion of Lazy Waves and will be considered on a case by case basis. 
    • All returns and exchanges to be sent within 30 days of receiving delivery
    • If the refund is approved, all items must be returned unused, in its original packaging, in the same condition it was received and have no visible signs of wear or use. 
    • We will respond to your email within 1-2 business days.
    • Refunds are issued to your original purchase method only. Depending on your bank and original payment method the actual refund itself can take up to ten (10) working days
    • AfterPay apply their refund to the fourth instalment
    • For exchanges, we will issue an online store credit to the value of the original purchase price of the returned item(s), excluding delivery charges.
    • Shipping costs to return your item(s) are your responsibility
    • Paypal and Afterpay fees will be deducted from your refund total.  Unfortunately we are charged non-refundable fees from these merchant providers. Fees are: Paypal - 2.6% of sale + $0.30 Transaction Fee; and Afterpay - 6.8% of sale + $0.30. Transaction Fee.

     

    RETURN SHIPPING COSTS

    In the event of faulty items, Lazy Waves will refund your return shipping charges. Please email a photo of the Australia Post receipt containing the tracking number.

    Please understand that if the package does not reach us we will not be able to process the refund. Therefore, we recommend using standard pre-paid traceable satchels by Australia Post for guarantee. Please retain proof of postage until you have received confirmation that your return has been received.  ***Please note that we only refund standard shipping charges, please do not return faulty items via alternative shipping methods or Express satchels.  

     

    LOST IN TRANSIT PARCELS?

    In the unfortunate event that an item is lost in transit, please email is at hello@lazywaves.com.au and we will investigate the circumstances.  Once confirmed, a replacement item will be arranged.